CALL CENTER & CUSTOMER SERVICE STAFFING & RECRUITING

Great service is essential for keeping customers happy and loyal, which requires top-notch talent in your call centers and in customer service. Since 2008, The Nagler Group has brought a personal touch to call center and customer service professional staffing, both for long-term placement and temp services during peak seasons. Employers and job seekers alike trust our marketing recruiters to understand their hiring needs and career goals — and we can’t wait to help you, too.

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How We Deliver

Our award-winning team of call center and customer service staffing experts is here to help you find the perfect match, no matter what kind of employment best meets your needs. We have extensive experience filling the following placement types:

Temporary & Contract Placement

We place talent for a fixed period of time or for a specific task or job. Temporary employees are considered associates of the employers, while contract workers are not.

Temporary-to-Direct Hire Placement

We place talent on a short-term basis to see how they fit in a role before the employer extends a permanent offer.

Direct-Hire Placement

We place professionals who are intended to become full-time employees and go on the company payroll. These employees are eligible for benefits.

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CUSTOMER SERVICE AND CALL CENTER POSITIONS WE STAFF

Are you a job seeker looking for your next role?

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These are only a few of the roles we specialize in placing:

Customer Service Representatives

Customer Service Managers

Help Desk Staff and Managers

Technical Support Specialists

Inside Sales Representatives and Managers

Customer Care Associates

Account Representatives and Managers

Customer Relations Managers

Call Center Agents

Patient Service Representatives

Why the Nagler Group?

We are proud to be a locally-owned and managed full-service staffing firm, which enables our team to provide the region’s top employers with highly-qualified job candidates, and to match job seekers with positions in the customer service field. Our success is built upon a simple and hassle-free search process that results in thousands of matches between talented professionals and employers.

At the Nagler Group, we thoroughly evaluate each and every candidate before presenting them to a client. We also personally qualify every employer before presenting an opportunity to a job seeker. Our only goal is to make sure we’re doing what’s best for all our clients and partners. When you partner with us for your search, you can count on:

Direct, Personalized Service

With an individual recruiter who knows you and understands your goals

An Extensive Network

Of talented, fully-vetted candidates and local employers looking to hire

An Experienced Team

That’s well-connected and knows the local job markets inside and out

Want to learn more about us?

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How We Stand Out

Among the fewer than 1% of staffing companies in the U.S. and Canada that have received the Best of Staffing Talent Award from ClearlyRated — 5 years in a row. Consistently rated Excellent in Net Promoter Scores from job candidates and clients with scores more than 40 percentage points above the industry average

Years

19 years of unparalleled commitment to our clients and communities

Temporary Roles

11,636 temporary roles and 1,663 permanent positions filled

%

Above Average

Consistently rated Excellent in Net Promoter Scores with scores more than 40 percentage points above the industry average

Don’t Just Take Our Word for It…

The Nagler Group is highly rated and recognized, regionally and nationally, by top industry organizations and publications. We are immensely proud to have won numerous awards recognizing the quality of our service, the expertise of our recruiters, and our track record of success finding jobs and top talent for thousands of local professionals and employers.

What our clients say

“I had a great experience with The Nagler Group. My assignment met all my expectations. I was told I would have been able to stay on as a permanent employee if I expressed interest. I would not hesitate to reach out again to The Nagler Group should I find myself searching for employment again.”

Lori | Client

“My recruiter is amazing and found me a dream career opportunity. She not only advocated for me through the process but also made sure I was fully set up for success.”

Robyn | Candidate

“The Nagler Group understands our culture perfectly and does not need hand holding. One call made to Jessica, and I know the position will get filled. Outstanding customer service at all times and extremely thorough.”

Joyce | Client

“My recruiter is an incredible recruiter, advocate, and career consultant. He is timely with responses, elaborates with explained inquiries, and takes initiative in creating rapport both with the candidate and the organization. I continue to strongly recommend both his and The Nagler Group’s services as a whole to others. Thank you for the incredible opportunity to work with such a proactive, impactful agent.”

Elizabeth | Candidate

“It was a pleasure to work with The Nagler group. The interactions were very professional, and the quality of the candidates was excellent.”

Alex | Client

“I knew from the start I was in good hands — what took a half hour to explain to other agencies (where I was coming from and what my skills were) took seconds to explain to my recruiter at The Nagler Group. They placed me into the best job I have ever had. They are amazing and always within arms reach. This is hands down the best agency I’ve ever worked with.”

Paul | Candidate

OUR CUSTOMER SERVICE AND CALL CENTER STAFFING AGENCY LOCATIONS

We work with local employers and job seekers across New England. Choose a state to see where we’re located.

New Hampshire

We have 2 staffing locations in the state of New Hampshire.

See Our Offices

Massachusetts

We have 4 staffing locations in the state of Massachusetts.

See Our Offices

(Coming soon: Maine and Connecticut)

Frequently Asked Questions

How does call center recruiting work?

We rely on our experience, knowledge, network, and local insight to solve your employment needs — whether you’re looking to fill a role or find your next one. Our well-connected team of recruiters works directly with you to facilitate a hassle-free search process that keeps your goals in mind.

Do you staff remote or work-from-home roles?

Yes, we place in all areas, on-site, remote and hybrid.

Do you staff roles outside of New England?

Occasionally. However, as a regionally focused technology staffing agency, the majority of our placements occur within the New England area.

How long will it take to fill my open position?

The amount of time it takes to find the right candidate — or the right open position, if you’re a job seeker — can be anywhere from a few days to a few weeks, depending on a variety of factors. For a more personalized estimate, please speak with one of our expert recruiters.

Do you focus on filling call center or customer service roles in any particular industries?

Here at The Nagler Group, we work across all industries and make placements at a wide range of company sizes — from smaller businesses to large corporations.

Do you only place active job seekers?

While we do place active job seekers, we can also recruit passive job seekers — employed professionals who are open to moving on to new opportunities. We have many options when it comes to finding the best talent to fill your positions.

How do you ensure that you’re finding high-quality talent?

We don’t just send resumes; we thoroughly interview every candidate to determine their professional experience, technical expertise, and soft skills before presenting them to our clients. If you’d like to learn more about our vetting process, contact us to learn more.

How much does someone with the role I’m looking for make in Boston?

The exact salary will vary depending on factors such as the nature of the role and employer. See our job postings for any listed compensation information.

What are your fees?

We will never charge job seekers for our services. If you have specific questions, our team would be happy to discuss the details of our fee structure with you.

How much does it cost to hire a temp position in New England?

The specific costs will vary depending on the position. Reach out and talk directly with our team to discuss how we can help you fill any temporary positions.

Have a question that’s not included here, or want to discuss any of these answers further?

Get In Touch With Our Team

Other Industries We Serve

In addition to human resources staffing, we also specialize in placing the following role types:

Human Resources

Including recruiters, recruiting managers, benefits managers, payroll specialists, HR administrators and specialists, and more

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Legal

Including attorneys, paralegals, legal assistants, legal receptionists, and more

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Administrative

Including administrative assistants, executive assistants, office managers, receptionists, data entry clerks, and more

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Nonprofit Organizations

Including nonprofit leadership, financial, administration, technical support, customer service positions, and more

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