Customer Service Coordinator
JOB SUMMARY
Now Hiring: Customer Service Coordinator I & II
Onsite | Bedford, MA
$25–30/hr DOE
4 Openings
We’re working with a manufacturing organization that’s scaling its Customer Support function after a major acquisition. With a highly visible and dynamic team supporting international clients, they’re raising the bar and looking to level up the quality and professionalism of their front-line support team. This is an exciting opportunity to join a world-class operation that blends customer service, order management, and international client coordination across regulated, B2B environments.
What You’ll Do:
This team is looking to hire immediately. If you're energized by solving problems, owning client relationships, and being part of a mission-driven, regulated environment, this could be a great match.
Let’s connect to talk next steps! Interested or know someone who might be a fit? Please send resumes to Camie McDonnell at cmcdonnell@naglergroup.com
TNG123
#LI-CM1
Onsite | Bedford, MA
$25–30/hr DOE
4 Openings
We’re working with a manufacturing organization that’s scaling its Customer Support function after a major acquisition. With a highly visible and dynamic team supporting international clients, they’re raising the bar and looking to level up the quality and professionalism of their front-line support team. This is an exciting opportunity to join a world-class operation that blends customer service, order management, and international client coordination across regulated, B2B environments.
What You’ll Do:
- Be the first point of contact for international clients, managing inquiries via phone, video, and email
- Own order entry and order troubleshooting, including coordination with sales, logistics, planning, tech support, and legal
- Handle key accounts (e.g., government, high-volume), standing orders, and urgent requests with precision
- Collaborate cross-functionally with teams across distribution, finance, and customer success
- Maintain accurate documentation, ensure smooth logistics, and drive issue resolution
- Manage your task queue and ticketing system to meet department SLAs
- 2+ years in customer service, order ops, or client coordination (regulated industries preferred: med device, diagnostics, biotech, or B2B manufacturing)
- Experience with SAP, CRM/ATS tools, and strong Excel skills highly desirable
- Clear, confident written and verbal communication (Spanish fluency a big plus)
- Comfortable working in a fast-paced, process-driven, and detail-heavy environment
- Bachelor’s degree preferred, but not required
This team is looking to hire immediately. If you're energized by solving problems, owning client relationships, and being part of a mission-driven, regulated environment, this could be a great match.
Let’s connect to talk next steps! Interested or know someone who might be a fit? Please send resumes to Camie McDonnell at cmcdonnell@naglergroup.com
TNG123
#LI-CM1