Customer Service Coordinator

Customer Service Coordinator (Hybrid – Bedford, MA)

Contract: 3–4 Months | $23–$25/hr | Potential Temp-to-Perm Opportunity

Position Overview:
Our client is seeking a Customer Service Coordinator to join a collaborative, customer-focused operations team. This is a great opportunity for a detail-oriented professional with strong communication and order management skills to contribute to a high-performing, global medical device organization.

This role will begin as a 3–4 month contract, with the potential for temp-to-perm conversion based on performance. The ideal candidate is proactive, professional, and motivated to deliver a “white glove” customer experience while managing high-volume order processing.

Schedule & Work Arrangement:

• Hybrid Schedule: Onsite Tuesday–Thursday; Remote Monday & Friday

• Hours: 8:00 AM–6:00 PM (flexible start between 8:00–9:30 AM)

Key Responsibilities:

• Accurately enter 50–70 customer orders per day into SAP (transitioning to Salesforce in 2026).

• Manage order-related inquiries via phone, video calls, and email with professionalism and urgency.

• Partner cross-functionally with teams across Sales, Legal, HR, Import/Export, Planning, and International Operations to resolve issues and ensure order accuracy.

• Deliver a high standard of customer care and proactive communication to both internal and external stakeholders.

• Support the full order lifecycle from entry through fulfillment and follow-up.

• Contribute to process improvements and documentation as the team transitions systems.

Qualifications:

• 6+ months of experience in customer service, order management, or international operations, preferably within regulated industries such as medical devices, diagnostics, biotech, or manufacturing.

• Strong proficiency in Microsoft Excel and other MS Office tools; SAP and/or CRM system experience a plus.

• Experience supporting B2B and/or international customers preferred.

• Bilingual in Spanish or French a plus.

• Bachelor’s degree preferred but not required.